We want you drinking coffee you love. Here’s how returns work.
Opened coffee is non-returnable
For food-hygiene reasons we can’t accept returns of opened bags of coffee. Once a bag’s seal is broken it can’t be resold, so opened coffee isn’t eligible for a refund.
What we can do
- Something wrong with your order (wrong item, wrong grind, damaged in transit, a genuine fault): we’ll replace it or refund it — just contact us with your order number.
- Unopened items (sealed coffee, gear): returnable within 14 days in original condition.
- “Didn’t enjoy the taste”: taste is personal and an opened bag can’t be resold, so this isn’t covered by a refund — but tell us what you were hoping for and we’ll recommend something better suited next time.
Gear
Brewing gear can be returned within 14 days if unused and in its original packaging.